Resort Specialist

Caroline Newling-Ward

Took on a run down resort in the south west of England, consisting of 6 holiday cottages, 3 holiday lodges, indoor  leisure complex with heated pool and transformed it into a multi award winning resort

Increased direct bookings from a 99% reliance on one particular OTA, by 30% in the first year. By year 10 was achieving 99% direct bookings


By building and running a digital marketing strategy combined with attentive hospitality that also achieved 40% repeat business year on year

Reducing cost of sales and increasing turnover by 50% in the first two years

The above doubled the value of the business

You can contact Caroline direct at

Transform your independent resort with Caroline's expertise combined with Gain Loyalty's proven platform